FAQs

All your questions answered

This is a general FAQ applying to Domains Direct. For more FAQs on .nz Domains, including policies, rights, and disputes, visit the DNC website.

General

Are you an authorised .nz registrar?

Yes, we are an authorised registrar however we have not yet transitioned to our own platform so we are still under the registrar Crazy Domains (the DNC required us to first operate on a reseller's platform before we cuold be granted authorisation.)

Why aren't you offering .com Domains?

Let's face it, dot coms are a pain to administer, and we simply can't compete on price the way the larger registrars do, so we're just keeping things simple and offering the best-value .nz Domains in the market.

Registering a Domain

What types of Domain can I register?

Currently you can register all types of .nz Domains.

How do I register a Domain?

Visit our home page, enter the domain you want to register and choose your .nz suffix; then go through the process of entering your contact details and your payment details, and your Domain will be registered immediately. We have a step-by-step guide to help you register.

What types of payment do you accept?

At this time we only accept credit card payments (all major cards accepted.) We do not accept cash, cheque or direct credit.

Can I register multiple Domains at once?

Yes, you can click the "+ Add" button each time you search for a Domain so you can register them all in one transaction.

Can I register for multiple years?

Yes, you can register for 1, 2, 3, 5 or 10 years. There is no discount for multiple years.

How long does is take to register?

As soon as your payment is processed, your Domain will be available to use immediately.

Domain UDAIs

What is a UDAI?

The Unique Domain Authentication Identifier (UDAI) is a case-sensitive, eight-character-long "password" which is a randomly generated unique identifier for every Internet NZ domain name (code ".nz"). The UDAI is made up of letters in both upper and lower case as well as numbers.

How do I obtain my UDAI from Domains Direct?

Login to your account. Next to your Domain name click "UDAI" and it will be emailed to the name holder.

How do I obtain my UDAI from another registrar?

If you request a UDAI from another registrar, they must issue it to you immediately, without question. Simply contact your registrar and ask them to email it to you (it can only be sent to the current name holder email.)

Transferring a Domain

How do I transfer a Domain?

Obtain your UDAI password from your current registrar. Go to our transfer page, enter your Domain, then UDAI, and the Domain will transfer immediately. We have a step-by-step guide to help you transfer.

Can I transfer multiple Domains at once?

At this time you can only transfer one Domain at a time. If you have a large number of Domains, you can contact us and we'll help you move them from your current registrar. Contact us.

Can you help me bulk transfer from another registrar?

Yes, you can either send us a list of Domains and UDAIs and we'll bulk-transfer them, or you can send your registrar login and we'll handle the transfer process for you, free of charge. Contact us.

Is there a charge to transfer a Domain?

No, there is no charge when transferring a Domain. The remaining registration on your Domain carries over between registrars.

How long does it take to transfer?

Domain transfers are processed immediately. There is no delay.

Renewing a Domain

How do I renew a Domain?

Go to our renewal page, enter your Domain, enter your credit card details, and the renewal is processed straight away.

Can I renew for multiple years?

Yes, you can renew for 1, 2, 3, 5 or 10 years. There is no discount for multiple years.

Will I get notification when renewal is due?

Yes, we will email you as early as two months prior to your renewal date, and will then send regular notices of the pending renewal. The email will be sent to the billing contact email.

What happens if I don't renew?

Your Domain will go into a "pending release" state for 90 days. During this time you can renew, however once the period ends, the Domain is released into the public pool for anyone to register.

How can I renew a cancelled/expired Domain?

Provided the Domain is still in the "pending release" state, you can simply follow our renewal process.

Related Services

Can I set my own nameservers?

Yes, you can set your own nameservers, or you can use ours by default.

Can I set DNS records?

Yes, you can set DNS records inside the management console (currently A, AAAA, MX, and CNAME.)

Can I set up forwards for my website and email?

At this time we do not provide either of these services.

Do you offer mailbox or hosting services?

At this time we do not provide either of these services.